1.1. Roberto Vino is a member of the BRAND NEW COMMERCE LTD.
(Consisting of the group of companies / brands: Roberto Vino, Bubbles, REPLAY, Vendome,
Oria Azran, UNDERZZ, Yalon SWAROWSKI, as well as any other brand that will be added to
the group at the sole discretion of BRAND NEW COMMERCE LTD. (hereinafter together "the
Group", or separately ("Roberto Vino" or "the Company"). The various proposed in its framework
(hereinafter collectively the "Users" or the "User").
in which the Company and the Group use (and wherever the term "Group" is used refers to
each of the Group members jointly and severally) the information provided to it by users while
browsing and / or using the Site. When joining the customer club and / or subscribing to a
newsletter and / or when providing information as part of promotions, benefits and campaigns
that include collecting information from users as well as how the user uses content on the site
and / or related to the customer club and / or newsletter and / or promotions and campaigns To
whom he was exposed through all these.
Conditions. The Company and / or the Group may from time to time change the provisions of its
be published in this document, which will be found in its updated format on the website. Use of
therefore we recommend reviewing this policy from time to time.
context otherwise requires.
Registration and transfer of information to the company and / or the group
2.1. Some of the services and / or benefits, provided within the framework of the site and / or
purchase on the site and / or within the framework of the various social media, such as:
Facebook, Instagram, etc. (hereinafter: "Social Media") and / or as part of joining the customer
club, purchases and orders on the site, sign up for a newsletter, as part of certain promotions
and campaigns, require the submission of personal information. It will be automatically uploaded
to your personal area if it exists in the company's systems and / or your previous orders. It is
clarified that you are not obliged to provide these details by law, and their delivery depends on
your free will and consent through the site and / or enjoy certain benefits. For example, without
providing payment details you will not be able to make a purchase, without providing location
information you will not be able to locate the branch closest to you automatically, and without
providing your email address, you will not receive the company newsletter / or join its customer
club (and in doing so, also win various benefits from it) (hereinafter together "Providing the
2.2. The user hereby declares and confirms that the information provided and / or which will be
collected about him in the framework of this contract with the company and / or the group and /
or in the framework of purchases from the company and / or the group and / or in the use of the
site and / or in joining the customer club For the newsletter and / or as part of its participation in
promotions and / or certain campaigns (hereinafter "the data"), it will be kept in the database of
the group numbered 7000068887 and its registered owner is BRAND NEW COMMERCE LTD.,
Tax # 516035292, which is used for the following purposes: Direct and contact with the
customer, data improvement, direct mail services, research, customer service, customer club
management, sales management, marketing and customer recruitment, and personalization of
the user experience to the customer, as stated in section 2.3 below.
A user who registers for direct mail services may contact the company at any time via the email
address: Service@Robertovino.com or via a dedicated link at the bottom of each direct mail
message, requesting that the information relating to it be deleted from the database and that his
contact information not be included in the group direct mail services. And will not receive any
further direct mail on its behalf.
2.3. The user acknowledges and agrees that the information provided to the company and / or
the group and / or the information that will be collected about him in connection with the
acquisition of the company's and / or the group's brands, in whole or in part, and / or when
joining the customer club and / or subscribing to in such campaigns and / or campaigns, it will
be stored in the databases of the company and / or the group and / or which of the group
companies and will be used, among other things, to manage the service and streamline the
relationship with it, for operational, marketing and statistical purposes, optimization and data
enrichment. And personalized publications, on the website and / or in the various social media
and / or within the company's customer club and / or within the newsletter, among other things,
to improve the customer experience in general and its use in all in particular, and to process
information for these purposes and the companies' variances databases and as set forth in
paragraph 2.2 above.
2.4. You are aware that you have no legal obligation to provide the information and its delivery is
of your own free will and with your consent.
2.5. The user hereby declares and undertakes that all information he will provide and / or update
on the website and / or as part of joining the customer club and / or registering for the newsletter
and / or as part of his participation in certain promotions and / or campaigns, is correct, reliable
and accurate and for itself only, and not on behalf and / or for third parties, except in cases
where it has been expressly permitted to do so. The information provided by the user, even in
guest mode and without registration procedure, as well as additional information that will
accumulate about him and about his actions through the site will be stored in the company and /
or group databases, listed above, and will be used in accordance with the purposes of the
databases listed in section 2.2 above and / Or depending on provisions of any law.
Collection and use of information
3.1. The company and / or the group may collect and use the information provided by the user
during the completion of an action and / or purchase on the website and / or during a purchase
in the chain stores, even if he has not completed it (such as filling out a form or purchase), and /
or information accumulated about the user, including during the use and / or purchase on the
site and including during his joining the customer club and / or during his registration in the
newsletter and / or during his participation in certain promotions and / or campaigns (all together
form part of the data as defined above), to improve, enrich or change the site (including
modification of the site displayed to the user), as well as the services and content offered on the
site and / or in any of the additional services offered by the company (customer club, newsletter,
etc.) including for optimizing and improving the product ordering interface, and user experience
on the site also for the following - to streamline and manage the relationship with the user,
including the ways of contacting him, as well as for conducting satisfaction surveys regarding
the promotions and / or services offered by the company and / or the group, who on its behalf
and / or by third parties with whom the company and / or the group has a partnership Business
3.2. In addition, and in accordance with the purposes of the databases, the Company and / or
the Group may use data and information for marketing, commercial and statistical purposes, as
stated in sections 2.2-2.3, and even provide statistical information to third parties, including
parties will not personally identify the user.
3.3. In addition, the company and / or the group may use the information received from the user
and / or the information collected about him, also for the following - to manage and streamline
the relationship with the user as stated, and to contact the user if necessary; For the
maintenance of the site and / or the system; For the purpose of improving the information,
products, promotions and content that the company and / or the group will offer, within the
framework of the website and / or as part of mailings of all types (including all types of media,
including social media), within the customer club and / or newsletter and / or participation in
promotions and / or campaigns Certain, to users personally and / or to all and / or some of the
users of the site.
3.4. Without derogating from the above, subject to the user providing his contact details to the
company and / or the group and his consent to receive direct mail, the company and / or the
group may send to the user, from time to time, by e-mail and / or other means of communication
provided by the user and / or various social media platforms, information regarding its services
as well as marketing and advertising information of the company and / or the group, including
information tailored to the needs of the user according to the segmentation of the data and their
processing. The user will be entitled to revoke his consent at any time and cease receiving such
information, by contacting the customer service center, as specified at the end of this policy, or
by using the "Remove" button that will appear at the bottom of the sent message.
the purpose of its regular and proper operation, to secure the data on it and the information you
provide, including to collect statistics about the use of the website, to verify details, to improve
your browsing experience , While adapting the site to your personal preferences, to facilitate
your browsing on the site, to characterize the products that suit you, to tailor advertisements
relevant to you, even when browsing other sites, all for statistical, research and commercial
purposes, and of course for information security purposes.
3.6. Cookies are text files, which the user's browser creates on command from the company's
and / or group's computers. Some cookies will expire when you close the browser and others
are stored on your computer's hard drive. The cookies contain a variety of information such as
the pages you visited, the length of time you were on the site, where you came from, sections
and information that the user wants to see when entering the site and more. The cookie can
also store information about the surfer's browsing habits on other sites, including the sites he
browsed, the pages on the sites and any other action on them. The information in the cookies is
encrypted, and the company and the group take precautionary measures to ensure that only the
company's and / or the group's computers or anyone on its behalf can read and understand the
information stored in them.
3.7. The site may also use third-party cookies - for example Google cookies such as those
embedded using Google Analytics, which help us to tailor the browsing experience for you. You
can find more information about these cookies on the Google website at -
3.8. If you do not want to get cookies, you can avoid this by changing the settings in your
browser. To do this, please consult your browser's help file. Keep in mind, however, that
disabling cookies may prevent you from using some of the services and features on the Site.
Providing information to a third party
4.1. The company and / or the group will take reasonable and acceptable measures to maintain
and prevent the transfer of personal information identifying the user by name and / or identity
information, such as the user's name and address, to third parties, except in the following cases:
4.1.1. At the request of the user and / or with his express consent;
4.1.2. For the purpose of transferring them to the product suppliers in order to complete the
purchase operation performed by the user on the site;
4.1.3. In the framework of collaborations with companies related to business with the company
and / or the group, or with one or more of the companies in it;
or someone on his behalf, through the site and / or in connection with it, actions contrary to the
4.1.5. In the event that the transfer of your details is required for the purpose of completing a
request and / or request on your behalf and / or providing a service and / or transferring a
payment on your behalf. In this context, you know that the company and / or the group uses
external clearing services, and for this purpose and for the purpose of making the payments and
charges, the payment details you enter on the platform will also be used.
4.1.6. Due to a court order that instructs the company and / or group, and / or one of the
companies included in it, to provide the information to third parties;
4.1.7. Due to any dispute, claim, lawsuit, demand and / or legal proceedings that took place
between the user and / or anyone on his behalf and the company and / or the group, and / or
one or more of the companies included in it, and / or anyone on its behalf;
4.1.8. In any case where the company and / or the group, or one of the companies included in it,
believes that the provision of the information is necessary in order to prevent serious damage to
the property and / or the body of the company and / or the group, or any of its members, and / or
on their behalf and / or of the user and / or of third parties, or in order to prevent other serious
damage at its sole discretion;
4.1.9. In the event that the company and / or the group, or one or more of the companies
included in it, has transferred and / or protested its activities and / or rights and obligations
towards the user, to third parties, provided that such third parties accept the provisions set forth
4.2. The above does not detract from the right of the company and / or the group to transfer to
third parties non-personal information, which does not directly identify the user by name and / or
5.1. The company and / or the group does everything in its power to protect the confidentiality of
the data provided by the users of the site and its customers, while taking acceptable precautions
and using advanced security technologies. The user is aware that the company and / or the
group devotes resources and takes strict measures to prevent intrusion into the site and to
prevent possible invasion of the user's privacy, but it can not completely prevent disruptions to
5.2. The Company and / or the Group will use the means of protection and encryption used in
the field of e-commerce in Israel and the United States for the provision of online information, in
accordance with the requirements of any law. The aforesaid means of protection are intended to
ensure an encrypted flow of information between the user's computer at the time of the
purchase and the servers of the site and the company and / or the group.
5.3. The company and / or the group does everything in its power and uses advanced
technological and organizational security measures to secure the site, the communication
through it and the information under its control, against accidental or intentional exploitation,
loss, destruction or against access by unauthorized or authorized persons. The connection
between the computer of the user or the visitor to the site and the computers of the company
and / or the group is secured by means of accepted encryption methods, in accordance with the
usual standards. In addition, the company and / or the group takes reasonable measures to
protect the site and hardware and software components related to its operation and takes care
to update them regularly, among other things, to protect the site and its content from intrusions,
vulnerabilities or unauthorized eavesdropping.
5.4. Thus, the company and / or the group is constantly updated with technological
developments in the fields of software and hardware in order to provide the users of the site and
its customers with the best protection against intrusion or hacking, including unauthorized
access to its databases. However, the company and / or the group clarifies that in cases which
are not under its control and / or due to force majeure, it does not guarantee that the site is run
properly, without any interruption, and / or that the site and / or data collected and / or provided
as above will be immune Absolutely from unauthorized access and / or intrusion into the
databases of the company and / or the group and that the user is aware that the company and /
or the group will not be liable for any damage and / or loss, direct or indirect, of any kind, caused
as a result, including Due to invasion of privacy.
5.5. All issues of use and clearing of credit cards from the site are done in an encrypted and
secure manner through an external credit clearing company, which uses modern encryption
methods and by encryption mechanisms that are in accordance with international standards.
Contacting us regarding privacy
6.1. According to the Privacy Protection Law, 5741-1981, you, or someone on your behalf, may
review information about you that is in the company's and / or the group's databases and even
ask the company and / or the group to correct this information if it is incorrect, incomplete or
inaccurate. To exercise this right, a written request must be sent to the company and / or the
group via the "Contact Us" tab on the website, or alternatively you can contact one of the
contact details listed in the sections below.
if you wish to delete, modify or correct your personal information, please send an email
For customer service at Service@Robertovino.com
6.3. All correspondence to the company and / or the group must include your full details,
including a contact address and email address, and the exact details of your request. The
Company and / or the Group will endeavor to respond to any reasonable request within a
7. The personal details provided by (hereinafter: "the registrant") as part of the completion of
8. The Company shall not provide the details of the registrant except in each of the cases listed
below: (a) if required to do so by a court order or by law; (B) if you receive a notice to take legal
action against it in respect of actions taken by the registrant and in any dispute, claim, suit,
demand or legal proceedings, if any, between the registrant and a company; (C) If the company
organizes its activities within another body - and in the event that it merges with another body or
merges its activities with the activities of another body - the company will be entitled to transfer
provisions. (D) if a claim is raised or the company suspects that the registrant has committed an
act and / or omission that harms and / or may harm the company and / or anyone on its behalf
and / or any third parties; Suspicion that the registrant used for the purpose of committing an
illegal act and / or to enable, facilitate, assist and / or encourage the commission of such an act;
Agreement with a company and / or with anyone on its behalf; (g) if and to the extent required
for the purpose of the company's activities, such as transferring information to employees,
subcontractors and other entities involved or involved in operating the company's marketing
activities as stated and they hereby waive any claim and / or claim as aforesaid.
9. Filling out the registration form constitutes the registrant's consent that his registrant's details
and any data generated based on the analysis of these details and any information about him
that came and / or came to the knowledge of a company, will be kept in one or more companies'
databases, and that this information will be used accordingly. For the following purposes: (a) for
the purposes of marketing, advertising, promotion and sales and for the purpose of contacting
the registrar in any way including by direct mailing in any means of communication you deem
appropriate (including writing, printing, telephone, text message, facsimile, computerized or
other means); (B) for the purposes of encouraging loyalty, analysis and statistical research,
conducting surveys and any other online use in connection with a marketing topic; (C) for
internal needs, such as the need to investigate complaints and / or criticisms; And (d) for the
purposes of mailing marketing and advertising material, including through "cookies" - such use
of the registrant's details will not be considered an invasion of privacy. It is further agreed that
such information will be considered the property of the company and the registrant hereby
waives any claim for use and / or ownership of such information, including waiver of any claim
under the Privacy Protection Law, 1981. The company will not be considered as breaching of
privacy obligation or infringing user privacy due to any information, as defined in the Computer
Law 5755-1995, which will be used to identify a user or be traced by another, and which results
from the use of electronic means of communication in general and computer communication in
10. The registrant confirms that he is aware that he has no legal obligation to provide his details
and that the provision of the above information is done of his own free will and with his consent.
The registrant hereby expressly agrees to the aforesaid use of the details he has filled out and
confirms that their use will not be considered an invasion of privacy and will not entitle him to
any relief and / or compensation of any kind.
11. Registrants: (a) who oppose the use of their details; Or (b) who wish to remove themselves
from the database owned by a company; Or (c) who request not to receive inquiries by direct
mail; This will be notified in writing on the company's website or through the removal mechanism
found in each mailing and in this case the company will act in accordance with the instruction
given to it.
The company does not store credit card numbers on its computers.
The company uses the highest security standards in order to maintain the confidentiality of the
information and the privacy of its customers as much as possible. The company uses PayPlus,
a leading credit card clearing and security company in Israel, for the purpose of checking and
securing information. PayPlus meets strict standards of information, security standards and
procedures as required by the credit companies PCI Level 1 standard.
The strict security standards that the site meets are designed to protect consumers, merchants
and credit card companies. The introduction of PCI DSS significantly increases the level of
security and therefore helps foster the trust of online clearing users in the use of credit cards.
PayPlus, a company that specializes in locating loopholes in the network, exposing the holes in
the site's computer system and servers, and blocking them from hacking and intrusion from the
outside. The standard certification service includes the largest amount and variety of tests at the
highest standard level, level 1.
The site is secured using the SSL protocol, which means that all communication between the
browser (at the client) and the site (i.e. the web server that stores the pages) is encrypted so
that the information transmitted between the browser and the site cannot be decrypted. That is,
the guaranteed 'security' is an encryption of the information. Encryption is a 'mixing' method
designed to deceive hostile parties and is performed on two partners: the sender mixer and the
receiver decoder. The mixing method is based on mathematical functions, and what is special
about the method (such as RSA) is that one key on the client side is enough to mix and
decipher, two are required.
In cases beyond control and / or due to force majeure, the company will not be liable for any
damage of any kind, indirect or direct, caused to the customer or anyone on his behalf, if
information is lost or reaches a hostile party and / or used without permission.
The company undertakes not to use the customer details registered on the site but only for the
needs of the site's operation, and in order to enable the execution of the order and the transfer
of information to the customer.
The site management makes an effort to provide the customer with proper and high quality
service. However, the site management does not guarantee that the service on the site will not
be interrupted, provided properly or without interruptions, will take place safely and without
errors, and will be immune from unauthorized access to the site management computers,
damages, malfunctions, failures or failures. The communication to the site - with the site
management or one of its suppliers.
The site management will not bear any responsibility with regard to messages received or sent
through the site (including messages sent to customers by other users through the site's
services), the content of such messages or any computer file attached to them, the operation of
any such file, its effect on the user's computer and damage, loss, inconvenience, mental
anguish, etc., results, direct or indirect, caused to the user or any third party due to messages
received through the website services or sent through it.
Promotions, Coupons and Benefits
The Company may at any time change the validity of the discount it has published.
The Company may at any time cancel the validity of the discount it has published, except for
customers who have made a full order or telephone payment.
Each coupon will be given validity upon completion, in the event that it is not valid the company
may cancel a coupon at any time except for orders placed.
No duplicate coupons will be issued.
Double discounts and coupons will be given according to the company's decision.
In any case where something in the regulations is not clear and understandable,
or for any questions you can contact us at: 053-3495516.
Wishing you enjoyable shopping - Roberto Vino website management team.